This website is operated by Matcha Yama. Throughout the site, the terms “we”, “us” and “our” refer to Matcha Yama.
By accessing or using our website www.matchayama.com, or by purchasing something from our online store, you agree to be bound by these Terms & Conditions (“Terms”).
These Terms apply to all users of the site, including without limitation users who are browsers, customers, or contributors of content.
Please read these Terms carefully before using the site. If you do not agree, you may not access or use our website or services.
Our webshop is powered by WooCommerce, providing us the online e-commerce platform to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without express written permission from us.
All personal data you provide is processed in accordance with our Privacy Policy.
We make every effort to ensure the information on our website is accurate. However, we do not guarantee that all information, including product descriptions, prices, and availability, is complete or current.
We reserve the right to modify or update information at any time without notice. Any reliance on the material on this site is at your own risk.
All prices are shown in Euro (€) and include all applicable taxes unless otherwise stated.
Prices and product availability may change without notice.
We reserve the right to modify or discontinue products or services at any time.
All products are available exclusively online. We make every effort to display product colors and images accurately, but we cannot guarantee that your screen will display colors correctly.
We do not warrant that the quality of any product or service will meet your expectations.
We reserve the right to refuse or cancel any order at our discretion.
You agree to provide current, complete, and accurate purchase and contact information.
Payment methods accepted include credit/debit cards (via Stripe), PayPal, Apple Pay, and Google Pay.
All payments are processed securely via our payment partners.
Orders are shipped via Post AT from Austria.
Shipping costs and delivery times are displayed at checkout.
Please ensure that the shipping address provided is correct; we are not responsible for undeliverable packages due to incorrect addresses.
Our Return Policy applies to all purchases and is available here.
You have the right to return unopened and unused products within 14 days of receipt.
See the full policy for details on eligibility, process, and refunds.
We may provide access to third-party tools or links, such as payment gateways, analytics, or marketing tools.
We are not responsible for their content, functionality, or data processing.
Use of such tools or links is at your own risk and governed by the respective third-party’s terms and privacy policies.
If you share reviews, suggestions, or other content with us (online or by email), you agree that we may use this content for marketing or improvement purposes without obligation or compensation.
You agree not to post or transmit unlawful, offensive, or misleading content.
You agree not to use our website for:
Violation of these terms may result in immediate termination of service.
Our products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free operation of the website.
To the extent permitted by law, Matcha Yama (Mateo Jakelic e.U.) shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
You agree to indemnify and hold harmless Matcha Yama (Mateo Jakelic e.U.) and its employees or partners from any claims arising from your breach of these Terms or violation of any law.
These Terms are governed by and construed in accordance with Austrian law, without regard to conflict of law principles.
The place of jurisdiction is Klagenfurt, Austria, unless otherwise required by consumer protection law.
We reserve the right to update or modify these Terms at any time.
Updates will be posted on this page, and continued use of our website constitutes acceptance of those changes.
Questions about these Terms & Conditions can be sent to:
